Refund policy

At Oxelaryn, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our return policy below for detailed information on returns and refunds.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, items must meet the following conditions:

Unworn, unused, and unwashed
In original condition with all tags attached
Returned in original packaging
Accompanied by proof of purchase or order number

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale or clearance
Customized or made-to-order products
Gift cards
Items damaged due to misuse, improper care, or normal wear and tear

3. How to Request a Return

To initiate a return, please contact our customer service team:

📧 Email: aurora3764@outlook.com

Please include the following information in your request:

Order number
Reason for return
Photos (if the item is damaged or incorrect)

Once your request is approved, we will provide detailed return instructions and the authorized return address via email.

⚠️ Important:
Please do not send items back to the original shipping address on your package. Returns sent without prior approval will not be accepted or refunded.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Original shipping fees are non-refundable.
We do not charge restocking fees for approved returns.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days
Processing time may vary depending on your bank or payment provider

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue.
We will arrange a replacement or refund at no additional cost.

7. Order Cancellations

Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped
Once an order has been shipped, it cannot be canceled