Shipping policy

At Oxelaryn, we are committed to delivering your orders in a timely, safe, and reliable manner. Please review the following information to understand our shipping process.

1. Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been shipped, you will receive a confirmation email with your tracking number.

Please note that processing times may be slightly extended during peak seasons or promotional periods.

2. Shipping Destinations

We currently ship to the following regions:

Europe (including EU countries and the United Kingdom)
United States

At this time, we do not ship to other regions.

3. Shipping Methods & Estimated Delivery Times

Standard Shipping

Estimated delivery: 7–12 business days

VIP Express Shipping

Estimated delivery: 5–7 business days

Delivery times are estimates and may vary depending on location, customs clearance, or courier delays.

4. Shipping Fees

Shipping fees are calculated and displayed at checkout based on your destination and selected shipping method.

Free standard shipping may be available for eligible orders and will be clearly shown during checkout if applicable.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties or import taxes depending on the destination country’s regulations.

These fees are not included in product prices or shipping fees.
Customers are responsible for paying any applicable customs charges.
If a shipment is refused due to unpaid customs fees and returned to us, return shipping and handling costs may be deducted from your refund.

6. Order Tracking

Once your order is dispatched, you will receive a tracking number via email.
You can track your shipment directly through the carrier’s website for the most accurate updates.

7. Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate at checkout.
Oxelaryn is not responsible for lost or delayed shipments caused by incorrect or incomplete addresses provided by the customer.

Orders cannot be modified or canceled once they have been shipped.

8. Delays & Lost Packages

Delivery delays may occur due to customs inspections, weather conditions, holidays, or courier service issues.
If your package appears significantly delayed or lost, please contact us and we will assist in investigating the issue.